Integrated Multimedia Queue Management SystemIn a world where customer service is imperative for all businesses to function, a poor congestion of queues is the last thing needed for effective business transactions. An unplanned influx of customers without adequate service not only creates customer frustration but create inefficiency within the work place. This unpredictability is often too late to handle.
Queue congestion can lead to low customer satisfaction, longer waiting periods, poor brand image and walk-off, effecting customer loyalty issues.
Yet, hiring additional employees can reduce productivity, staff boredom and reduce profitability.
SMARTQUEUE™ is a major breakthrough in multimedia queuing management system. The system is designed not only as a tool to solve queue congestion. The system allows for faster organisation of queuing and customer service with its non-linear system. Customers no longer have to stand in a line waiting for their turn to be served, yet they can sit comfortably in a sitting area while viewing SMARTQUEUE™ multimedia display, without having to worry if they miss their turn.
SMARTQUEUE™ system is different to other ticketing systems. The system not only allows for a more effective customer service, but it analyses daily customer service transactions for an improved company performance. This is achieved through the advance technology of reporting functions (KPI).
SMARTQUEUE™ is a professional queue management system (QMS). The QMS allows customers to be served by the appropriate staff in timely manner whilst minimising customer’s perception of wait-time through advertising or entertainment media. The easy-to-use system improves customer satisfaction and staff performance with a comprehensive reporting system allowing management to review Key Performance Indicators (KPI) for an improved service.
Objectives
- PROVIDE additional levels of services to all customers
- PROMOTE products and services to the target market – the waiting customers
- ENTERTAIN waiting customers through multimedia display
- CATER different ethnic groups with multi-lingual support
- STRENGTHEN service performance by decreasing waiting and serving time
- IMPROVE company performance through report monitoring and controlling
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- ENSURE exceptional customer service by responding to customers effectively and timely through automatic ticketing/ queuing system
- ELIMINATE queues
- INCREASE sales and profitability
- REDUCE staffing costs with an increase in productivity
- AMPLIFY corporate image
- ENCOURAGE staff performan
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Features
- Multi lingual
- KPIs measurement
- Informational running text
- Integrated and intuitive virtual keypad
- Easy to use configurable system parameters
- Comprehensive local, regional and corporate reporting
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Our queue management systems / ticketing system are currently installed in St. George Banks, Canberra Imaging Group (CIG), Nokia Care Centres and Australian Post Redfern.
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